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TERMS AND CONDITIONS

Please read these terms and conditions carefully before using the site and/or any services provided by Sultan VIP Casino.

Last updated June, 21th 2019


1. Introduction

1.1 By using the site and/or any services provided by www.sultanvip.com ("Sultan VIP", "We") , you ("The User") agree to be bound by the following terms and condition and privacy policy laid out on this website. If at any point you disagree with these terms, we strongly advise that you do not open an account.

1.2 Sultan VIP is an online gambling website operated by Smart Sultan Ltd., company with registered address at 31 Lower Harding Street, Northampton, NN1 2JJ, United Kingdom, company number 11263617 and using the Master Gaming License #1668/JAZ of its holding company The Luck Factory B.V., registered address Kaya Richard J. Beaujon z/n, Curacao, P.O. Box 6248., a company licensed and regulated by the laws of Curacao. You may find the license validation snippet below on the footer of our website.

1.3 Sultan VIP reserves the right to change the T&C at any time with immediate effect.


2. Registration

2.1 To register on Sultan VIP, the User is required to fill in a form with the following information: first name, last name, date of birth, address, email, telephone number, gender, password.

2.2 By registering on Sultan VIP, the User hereby declares and warrants that:

  • He is 18 years old or more.

  • He is not a permanent resident or citizen of Curacao.

  • He is solely and entirely responsible for compliance with laws governing the jurisdiction where he lives. Internet Gambling may be illegal in the jurisdiction in which he is located; if so, he is not authorized to use his payment card to complete his transaction. Some jurisdictions have their own regulations for instance (France, Italy, Spain, etc.).

  • All the personal information recorded on his account is accurate and truthful.

  • He takes part in bets in his own name and not for commercial use or on behalf of third parties.

  • He understands in full the methods, rules, and procedures for taking part in bets as they appear in the Rules and Regulations of bets.

  • He is aware that he can lose money by making a bet.

  • The money deposited is not derived from any activity which is illegal.

  • He agrees to indemnify and hold harmless Sultan VIP, Smart Sultan Limited and its officers, directors, employees, agents, licensors, suppliers and any third-party content and service providers to the site from and against all losses, expenses, damages and costs resulting from his violation of the terms & conditions.

  • The User is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal game play and give the player an unfair advantage. The use of a Martingale system is prohibited.

2.3 The User should not communicate or give access to his password to anyone. It is the sole and exclusive responsibility of the User to ensure that the login details are protected and kept securely.

2.4 As mentioned in our Privacy Policy, no data will be communicated and/or sold to any 3rd party except required by the Law in the case of money-laundering, fraud or other criminal activities.

2.5 Users from the following countries are forbidden to play in real money: United States, Curacao, Great Britain, Italy, Israel, Turkey, Iraq, Iran. It is the User's sole responsibility to check if their country of residence allows gambling.

2.6 One account is allowed per User. If the User opened different account under his name, Sultan VIP reserves the right to close the accounts and ban the User.

2.7 Accounts are not transferable. The User should not let any third-party play on his account.

2.8 In case the User updates his account information, he is required to send us the updated verification document so we can verify his account.

2.9 We recommend that The User prints out (or save) all relevant rules, policies and transaction records.


3. Account Verification and Anti-Money Laundering Policy

3.1 By agreeing to the Terms and conditions, the User authorizes Sultan VIP to undertake verification checks as we may require ourselves or may be required by third parties (including regulatory bodies) to confirm the age, identity and contact details to prevent money laundering.

3.2 If the player deposits more than 2,000 EUR/CAD/CHF and/or requests a withdrawal, we require the following documentation:

  • A copy of all credit cards used (front and back, hiding the 8 digits in the middle and the security code).

  • A copy of ID card or passport with photo.

  • A copy of a recent utility bill matching the recorded address on the User's account.

3.3 Sultan VIP retains the right to examine and confirm our Players' identity at any time

3.4 Any attempt to elude the security checks will result in the closure of the account.


4. Deposits

4.1 No cash payments are accepted. Only the encrypted methods mentioned on the payment page are accepted on Sultan VIP.

4.2 The minimum deposit amounts is 10 EUR/CAD/CHF. The maximum standard deposit is 1,000 EUR/CAD/CHF.

4.3 Sultan VIP reserves the right to subcontract third party payment processors and/or financial institutions referred to as "Electronic Service Providers" (ESPs), in order to process such financial transactions. Thus, for the furtherance of such processing, the User irrevocably authorizes us, as necessary, to instruct such ESPs to handle account deposits and withdraw from his account, and irrevocably agrees that Sultan VIP may give such instructions on his behalf. Furthermore, the User agrees to be bound by the Terms and Conditions of each applicable ESP and in the event of conflict between this Agreement and the ESP's terms and conditions, this Agreement shall prevail.

4.4 The User may set weekly limits on his losses.

4.5 The deposit amount needs to be wagered one time before it can be withdrawn.

4.6 Sultan VIP does not accept cancellations of bets or stakes on any games except for in exceptional circumstances. Such cancellation is solely at Sultan VIP's discretion.

4.7 Sultan VIP does not issue refunds except for in exceptional circumstances. This is solely at Sultan VIP's discretion.

4.8 Internet gaming may be illegal in the jurisdiction in which the User is located. If so, the User is not authorised to use the deposit methods to complete his transaction.

4.9 Sultan VIP recommends the Users to retain a copy of the transaction details, along with the policy and rules.


5. Withdrawals

5.1 The User can request a withdrawal at any time of his real money balance (excluding the bonus wallet). The minimum withdrawal amount is 50 EUR/CAD/CHF.

5.2 The User's account must be verified, i.e. all verification documents must have been sent, to process his withdrawal

5.3 For unusual and large winnings, there is a standard 5,000 EUR/CAD/CHF withdrawal limits per week. For VIP users, other terms may apply, as agreed with the VIP manager.

5.4 Withdrawals will be paid within 2 business days. For VIP users, other terms may apply, as agreed with the VIP manager.

5.5 To withdraw funds, the User is instructed to use the same method that was used to deposit if it is available. Otherwise, the User can select the bank transfer option. For Canadian players, other conditions may apply.

5.6 In cases where a bank card has been used on a player’s account by a third party, for verification purposes, Sultan VIP reserves the right to request a copy of said card from the account holder.


6. Bonus

6.1 Sultan VIP offers a "Real Money Wallet" made of all funds available to withdraw and "Bonus Wallets" made of bonus money. The user can check the wagering requirements for each bonus in his account.

6.2 The bonuses wagering requirements may vary according to the country of the User. The default wagering requirement is 35 times the amount of the bonus.

6.3 Not all games contribute the same percentage to the bonus wagering requirements unless otherwise stated.

  • Slot Machine games contribute 100%

  • All other games contribute 5%

6.4 The bets from the Real Money Wallet will not count in the wagering requirements of any given bonus.

6.5 If the User did not deposit funds on his "Real Money Wallet" prior to receiving his bonus, he cannot withdraw more than 150 EUR/CAD/CHF.

6.6 If the User requests a withdrawal, all pending bonuses will be voided.

6.7 Free rounds or free spins bonuses are exempt from wagering requirements, unless stated otherwise in the terms and conditions of the given promotion.

6.8 Any User seeking and using tactics to take advantage of the bonus system by using an unusual pattern will be highly monitored. Sultan VIP reserves the right to void any winnings derived from abusive behaviour. These users are penalizing the regular and fair users of Sultan VIP, taking out winnings from them.

6.9 For the full terms and conditions per bonus or promotion, the User is instructed to visit the Terms and Conditions under the promotion section.

6.10 Bonuses issued from the "chest" (loyalty system) are valid one week, unless otherwise specified.

6.11 All of our deposit offers are valid for 24 hours and can only be used once, unless stated otherwise.

6.12 The maximum bet, when playing with bonus funds is 5€.


7. Termination

7.1 The User can close his account at any time by contacting the customer support. The closure of an account may take up to one business day.

7.2 In case of any suspicious activity that might indicate fraud, money laundering, collusion or cheating Sultan VIP might freeze the account of the User while the period of the investigation. This might result in the definitive closure of the account.

7.3 Sultan VIP reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers and banks, credit card companies, electronic payment providers or other financial institutions of your identity and of any suspected unlawful, fraudulent or improper activity, and you agree to cooperate fully with us to investigate any such activity.

7.4 Sultan VIP may, at its own discretion and without having to provide any justification, refuse to open an account or close an existing account. All contractual obligations previously made to the User will be honoured.

7.5 The Refund Policy of the Company is to not affect any refunds. However, it remains at management's discretion to determine whether a refund request for a deposit made should be entertained. Refunds will only be effected through the same deposit method once the origination of funds and account are verified. A refund can take place seven days after the deposit was made.

7.6 In case a player closes his/her account, his/her participation to any current or future marketing offer, as well as any pending or granted bonus, would be cancelled.


8. Customer Care

8.1 The customer support is available every day from 10:00 to 22:00 CET on live chat, or by email, or phone +44 113 328 0794.

8.2 Spamming, insulting or harassing the customer support agents is prohibited. This may results in the closure of the User's account.


9. Copyright/Trademark

9.1 Sultan VIP holds directly or under licence from third party rights owners the copyright of all the text, images and videos provided on this website. The User must respect those copyright and / or trademarks.


10. Interpretation

10.1 The original text of the Terms is in English and any interpretation of them will be based on the original English text. If the Terms and Conditions or any documents or notices related to them are translated into any other language, the original English version will prevail.


11. Complaints

11.1 If you want to submit a complaint about any issues related to Sultan VIP, please contact support@sultanvip.com. We will take all efforts to resolve the issue in shortest terms possible.

11.2 Any unresolved disputes can be brought to Curacao eGaming via complaints@curacao-egaming.com.


12. Applicable Law

12.1 These Terms and Conditions are governed by the Laws of United Kingdom and the parties agree to be subject to the jurisdiction of the United Kingdom courts.