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At Sultan VIP, we value your privacy and we want to be transparent about how we use your personal data.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed and used by us.


The data controller is Smart Sultan Ltd.

  • Address: 31 Lower Harding Street, Northampton, NN1 2JJ, United Kingdom.

  • Email: support@sultanvip.com

  • Data Protection Officer: dpo@sultanvip.com

Why do we collect information?

When you use our services, we have to collect personal data in order to comply with the different requirements that we have in terms of licensing (Curacao), responsible gaming or Anti-Money Laundering (AML). This information is processed in order to:

  • Conduct identity checks

  • Conduct fraud checks

  • Conduct risk assessments and due diligence checks

  • Monitor and investigate transactions and game play

  • Avoid registration of duplicate accounts / prohibited jurisdictions

Information we collect

The following types of information are collected:

  • Account Information: Personal information is required to create an account, as part of our KYC (Know Your Customer) procedure, such as your name, address, email address, date of birth, telephone number and country of residence.

  • Payment and card information: In order to receive / send payments, you must provide certain information for identification and verification such as your name, credit card number, CVV, e-wallet login details, bank number.

  • Technical information: including the internet protocol (IP) address used to connect your computer to the Internet, user agent application used, operating system, browser, class of device, language.

  • Other usage information including but not limited to: stored information when you create / log in to your account, collect a bonus, play a game (in real money), perform financial transactions (deposit or withdrawal).

Uses made of the information

We will disclose the data we collect from you to certain third parties who use personal data in delivering their services to us. They use data securely and confidentially and under strict contractual controls in accordance with data protection laws.

The third parties we work with include payment service providers, game providers, identity verification and AML related services, communication and customer support platform providers, analytics services, social media platforms.

Your personal information may be requested by law enforcement, regulators and supervisory authorities as part of investigations. We may also share your personal information with local authorities if there is any reason to believe that there is a risk to your life.

Your Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data.

  • Access to your personal data. You have the right to access information held about you. Information may be requested by contacting dpo@sultanvip.com. In the events that the access request involves a disproportionate amount of work, we reserve the right, in line with applicable law, to charge a fee covering for the work involved.

  • Correction of your personal data.

  • Erasing personal data. You can ask us to delete any information we hold about you which is not relevant to purpose for which we collect it. However, we have legal obligations which may prohibit us from deleting all or any information held about you at the time of the request (such as Anti-Money Laundering legislation). We may then have to keep the data for a period of 5 years after the account was closed.

  • Have the use of your information restricted

  • Transfer your personal data to another organisation


To unsubscribe from any marketing communication from Sultan VIP, you can do so by opting out at the end of any email.

Please note that we do not transfer your personal information to any third parties for marketing purposes.

Cookie Policy

A cookie is a simple computer file made of text, designed to help personalise content, tailor your experience and help us improve our services.

We use different types of cookies to run Sultan VIP. We use cookies for security, analytics, personal preferences and session states. Some or all of the cookies identified may be stored in your browser. You can view and manage cookies in your browser (though browsers for mobile devices may not offer this visibility).

Please note that third parties (like analytics services) may also use cookies, over which we have no control. These cookies are likely to be analytical cookies or targeting cookies.

Should you wish to reject all, or certain cookies used by our Website, you may modify your Web browser preferences to do so.





We hate spam. Should you receive any spam offer by somebody promoting our brand (i.e an affiliate), please do contact us immediately.

This privacy notice was created and published on the 28th November 2019.